June 28, 2022
How chatbots and voice assistants without AI radically differ from chatbots and assistants with AI? In what situations should companies invest in artificial intelligence? Are there any tasks that a regular linear chatbot cannot solve, and it is necessary to use AI? How much do investments in it pay off in principle, and what results do customers get? — Ilya Smirnov, Head of Data Science at Usetech, answered these questions.
From the article, you will learn how artificial intelligence is used in call centers. Ilya will also share his personal experience and case studies of companies that use artificial intelligence.