--- title: "Article by Usetech expert for HackerNoon - USETECH" description: "Following the podcast, we have an article on “How IT Shapes The New Customer Experience” in which the head of AI / ML at Usetech, talks about why it’s" canonical: "https://usetech.com/news/article-by-usetech-expert-for-hackernoon/" language: "en-US" --- # Article by Usetech expert for HackerNoon Published: 24 June, 2024, 09:53 [Interview](https://usetech.com/news/?tags=interview) Share Following the podcast, we have an article on “How IT Shapes The New Customer Experience” in which the head of AI / ML at Usetech, talks about why it’s important to focus on customer experience and what will help you do it. Follow the link to read the article: [https://hackernoon.com/how-it-shapes-the-new-customer-experience](https://hackernoon.com/how-it-shapes-the-new-customer-experience) ## Let’s work with us. ### Tell us more about your request by leaving the application in the contact form below, and our team will contact you. ## Contact us. ### Our team is ready to assist you – just drop us a message or connect with one of our offices below. ##### Dubai IFZA Business Park Building A2 DDP Dubai Silicon Oasis, Dubai, UAE ##### Hong Kong Des Voeux Rd Central 244-248, Sheung Wan, Hong Kong ##### Contacts ## Tech for business. ### Monthly newsletter with main insights and trends.